Victory constantly measures and records performance across all service areas so that we can identify where we need to improve, and so we can monitor our achievements against our standards and targets for our residents and our regulators. We summarise our performance every three months into our Operations Performance Report and formally report this to our Board:
Payment Performance Information
Payment performance data published in accordance with Public Contracts Regulations 2015 (PCR)
Proportion of valid & undisputed invoices paid within 30 days in accordance with regulation 113
The amount of interest paid to suppliers due to a breach of the requirement in regulation 113
More than 2,000 Victory residents took part in our resident satisfaction survey. Thank you to everyone who took the time to tell us their thoughts.
A copy of the full report can be downloaded below: