Report a Repair
Depending on the type of repair, a surveyor may have to visit to find out exactly what work is needed. If this is required we will make an appointment with you. Before you report a repair check to make sure the repair is Victory’s responsibility - Your Repair Responsibilities?
For Emergency Repairs:
For emergency repairs ( like burst pipes or gas leaks ) please telephone us immediately on 0330 123 1860. Our lines are open 24 hours.
For Non-Emergency Repairs:
- Call us any time on: 0330 123 1860 ( free from landlines and mobiles )
- Email us at: firstname.lastname@example.org
You can also fill in our Online repairs form or visit our office at North Walsham
( Monday to Friday, between 8:30am and 5pm. )
When you report a repair you will need to give us:
- You name, address and telephone number.
- Information about the problem and where it is within your home.