We've made some changes

To help offer more local, personalised services that are designed around you, we’ve made some changes that may mean your housing or repairs providers have changed.


We continue to follow Government guidelines and our priority remains to support those in vulnerable situations and to ensure the safety of our residents, staff and communities.

We want to reassure you that we are taking careful and considerate steps to ensure both our residents and staff are safe. We appreciate this is a difficult time, but we’re here to listen, support and advise where we can.

 Visit our dedicated Covid-19 page for more information

For Residents

We are passionate about providing homes and creating communities for our residents. 

Support Services

We have dedicated support teams to help residents during their tenancy and beyond.

Anti-social Behaviour

We want to help create safe and secure communities where residents want to live.

Systems update

Following a recent cyberattack, we are now in a stage of carefully controlled recovery and our teams have safely and securely rebuilt our essential systems.

An in-depth investigation is still ongoing, if you have any questions or concerns, our full list of FAQs can be read here, and you can contact our data protection team using dataprotectionteam@flagship-group.co.uk 

We apologise for any inconvenience and will provide further updates following the conclusion of the investigation. You can read our current statement here.  

Contact us

Our Customer Services Team is your first point of contact for all enquiries. Whether you use live chat, call, email, write or visit us one of our Customer Service Advisers will try and resolve your enquiry at that first point.


April 15

It's #GetToKnowYourCustomersDay, and here at Victory Housing we always love finding out what's on your mind! So if you'd like to be more involved, why not sign up to The Platform and give us your thoughts? (and maybe win a prize or two!) https://t.co/LwAOL4POnu https://t.co/7P3pjeaJ2C