We are part of Flagship Group

We provide thousands of people from every walk of life with a place they can call home. One that is affordable, safe and part of a community that thrives. The work we do matters, because the lives we help matter because you matter.

Annual report

Our annual report is produced specifically for residents of Victory Housing. We understand how important it is for you to have an affordable, well maintained home with a service that is easy to access.
Take a look at how performed last year.

Policies

It is important to us to work according to our policies and procedures to do things right for our residents and other stakeholders.

Fraud

At Flagship Group we have a zero-tolerance policy towards fraud. Any reports of actual or suspected fraud will be taken seriously.

Complaints

October - December 2020

39 complaints.

85.5% satisfaction score with feedback from 455 residents.

April 2019 - March 2020

197 complaints.

Victory Housing Trust is part of the Flagship Group

Victory Housing Trust is a trading name of Flagship Housing Group Limited.

Registered Office: 31 King Street, Norwich, NR1 1PD.

Homes & Communities Agency Reg No. 4651.

Co-operative and Community Benefit Societies Act 2014. Reg No. 31211R.

National Housing Federation Member.

An Exempt Charity.