We continue to follow Government guidelines and have adapted our ways of working. As lockdown restrictions ease, we’re pleased to say we’re beginning to reopen our housing and repair services. We would like to reassure you that we have Covid-19 safe measures in place for your safety, and the safety of our staff.

Thank you for your continued understanding and patience.

What to expect

We are re-opening our housing and repairs services, to take you through what to expect when we visit your home we have created the following guide:

Our services

We continue to follow Government guidelines and have adapted our ways of working to provide services where it is safe to do so.

Our housing teams are here to support if you are experiencing financial difficulties and are concerned about your rent. There are a number of things we can do to help, so please do get in touch. You can still move home, and mutual exchanges are still going ahead.

As lockdown restrictions ease, we’re pleased to say that we’re now able to schedule new repairs, where safe to do so. Here’s what to expect when we’re visiting your home. 

As we hope you can appreciate, we are currently working through a significant backlog and unfortunately, there may be a delay in attending to your repair. We will of course prioritise emergency situations. We’re sorry for any inconvenience this may cause.

If you have a pre-existing repair - you do not need contact us, we will contact you. However, if that repair becomes urgent, by posing a risk to any household members or your home, let us know and it will be marked as a priority.

Our estates services have operated throughout the pandemic to ensure that our homes remain a safe and pleasant place to live. We continue to carry out regular inspections of our estates, playgrounds and communal facilities.

Our communities

We want to help our communities and ensure they emerge stronger than before. Now more than ever it is important to look out for each other.
We are committed to tackling and resolving ASB in our communities. You are able to report this by contacting us on 0330 123 1860.

Useful links

If you or someone else is at immediate risk of harm call 999.

If you are experiencing domestic abuse you can report this to the Police silently by dialling 999 then pressing 55.

Your County Council website will be able to provide more information on safeguarding concerns. 

Below you will find useful links to help signpost you to organisations who are there to help with issues you may be facing. Alternatively our housing teams are also able to speak to you and signpost you to a wider range of support.



Domestic Abuse 

National Domestic Abuse Helpline 

Respect (for men) 

Financial Abuse

Money Advice Service 

Mental Health

Young minds 


Food Provisions

Trussel Trust Foodbanks 


National Crime agency 

Alcohol & Substance Misuse 

Alcoholics anonymous 

Talk to Frank