We appreciate how challenging life is right now. We continue to follow Government guidelines and have adapted our ways of working. We would like to reassure you that our services are still operating and that we have Covid-19 safe measures in place for your safety, and the safety of our staff. Thank you for your continued understanding and patience as things are taking a little longer than normal. 

To further ensure the safety of our staff and residents, we are currently providing a limited repairs service. We are prioritising emergency and compliance work, along with any external work where we can, and it is safe to do so.  

What to expect

We are providing a limited service, to take you through of what to expect when we visit your home and what level of service we can offer depending on where you live we have created the following guides:

Our services

To further ensure the safety of our staff and residents, we are currently providing a limited repairs service. We are prioritising emergency and compliance work, along with any external work where we can, and it is safe to do so.

As we hope you can appreciate, we are currently working through a significant backlog and unfortunately, we will not be able to schedule any new routine repairs or reports at this time. We’re sorry for any inconvenience this may cause.

If you have a pre-existing repair - you do not need contact us, we will contact you. However, if that repair becomes urgent, by posing a risk to any household members or your home, let us know and it will be marked as a priority.

Our estates services have operated throughout the pandemic to ensure that our homes remain a safe and pleasant place to live. We continue to carry out regular inspections of our estates, playgrounds and communal facilities.

Our communities

We want to help our communities and ensure they emerge stronger than before. Now more than ever it is important to look out for each other.
We are committed to tackling and resolving ASB in our communities. You are able to report this by contacting us on 0330 123 1860.

Useful links

If you or someone else is at immediate risk of harm call 999.

If you are experiencing domestic abuse you can report this to the Police silently by dialling 999 then pressing 55.

Your County Council website will be able to provide more information on safeguarding concerns. 

Below you will find useful links to help signpost you to organisations who are there to help with issues you may be facing. Alternatively our housing teams are also able to speak to you and signpost you to a wider range of support.



Domestic Abuse 

National Domestic Abuse Helpline 

Respect (for men) 

Financial Abuse

Money Advice Service 

Mental Health

Young minds 


Food Provisions

Trussel Trust Foodbanks 


National Crime agency 

Alcohol & Substance Misuse 

Alcoholics anonymous 

Talk to Frank