Our residents are at the heart of everything we do. 'For residents' covers all aspects of your tenancy, how to log a repair, pay your rent, reporting anti-social behaviour and information about tenancy and employment support.

Our Service Standards

Our Service Standards explain what our residents should expect from us as their landlord.


Log a repair online, find out what you are responsible for as a customer and altering your home.

Your rent

Paying your rent and any charges should be your top priority.

You are responsible for ensuring that these are paid in full, and on time.

Find out how to pay your rent and set up a direct debit online

Your Tenancy

Providing residents with guidance for managing your tenancy, from moving in all the way to moving out.

Get involved

Read about our Resident's Panel, Assemblies and Community Fund.


As a Victory Housing Trust leaseholder you belong to a small yet important group. The lease of your property sets out rights and responsibilities we both have as landlord and leaseholder. The lease is the formal contract between you and Victory Housing Trust, setting out the rights and obligations of both parties.

Leaseholder Repairs

If you are a leaseholder of a property, you are responsible for all repairs inside your property. Victory Housing Trust as landlord is responsible for carrying out repairs and maintenance to the communal areas, the outside areas and the structure and services of the building. The cost of these repairs is recharged to all the properties within the building.

If you are a shared owner of a house, the lease for your property is a full repairing lease. This means you are responsible for repairs and maintenance to the structure and the inside and outside of your home.

The exact responsibilities for repairs may vary according to the type of home in which you live and the contents of your lease.

Your rent and service charges explained

For further information regarding your rent and service charges, please click the PDF below.