We’ve made some changes to the way we work, to help offer more local services, listening to you to improve what we do. Our housing team are dedicated to helping you with your tenancy, your rent, and moving home. If you need to speak with us, please get in touch

We know life isn’t always straight forward, so if you are experiencing difficulties paying your rent, please let us know as soon as you can. We are here to help. 

Direct Debit

Where possible, we prefer you to pay by Direct Debit. This way, your bank automatically transfers your correct rent amount to us on a fixed date and you never have to worry about missing a payment. This significantly reduces the risk of arrears building up on your account.

You can pay us by Direct Debit on any date of the month and we collect the payments via allpay Limited, a specialist payment company.

To set up a Direct Debit contact our Customer Services Team.


Depending on your Housing Association prior to 6 April 2021 there are two different ways to pay online.

If your Housing Association prior to 6 April 2021 was Victory you can use the Allpay link below to pay your rent online.

If your Housing Association prior to 6 April 2021 was Flagship Homes or Suffolk Housing you can use the link below to pay your rent online. You will need your tenancy agreement reference number.

Allpay services

These services are only available to those whose housing association was Victory Housing prior to 6 April 2021.

Text message

Use your payment reference and debit card to register at www.allpayments.net/textpay Text ‘Pay’ plus the code you set up during registration along with the amount you want to pay and your password (the last four digits of your debit card to 81025. Available anytime.

Telephone payments

Payments can be made by debit card over the phone, 24 hours a day, 7 days a week by calling Allpays’s automated telephone payment service on  0330 041 6497

Please ensure you have your payment reference ready; you will receive an authorisation number at the end of the process that you should keep as proof of payment.

Payment app

You can now pay your rent and service charges on the move. All you need to do is download the Allpay App onto your phone and then use your rent payment reference number and a debit card to complete your payment.

First time users need to register for the services via the App and, for security purposes, have to give a valid email address and mobile phone number. Confirmation of payment is then emailed to the user whenever a payment is made.

Visit www.allpay.net to register

Please note if your mobile phone number changes, you will need to update your account details on the Allpay website.

Service Charges

Depending on the home you have, you may be asked to pay a service charge in addition to your rent. The service charge is different from your rent because it is used to pay for any services or benefits that are shared between you and your neighbours. Refer to your tenancy agreement for details of the services included. If you think you will have problems making a payment or have any questions about your rent please contact your Housing Officer.

For any rent enquiries please contact our customer service team on 0330 123 1860

Financial difficulties?

If you are experiencing financial difficulties or are in arrears, please contact us. We are here to help.