Involving our residents in what we do is really important to us. 

Residents panel

At the heart of resident involvement sits the Residents' Panel, managing and co-ordinating all involvement activities.

The Residents panel meet on a monthly basis to discuss policies and review initiatives for residents from across the organisation. 

If you would like to get involved please contact the Customer Engagement team

The Platform

The Platform is a place where you can digitally share your views and opinions and tell us what matters to you via online surveys.

We will use your comments to help shape services from your perspective, always striving for outstanding customer service in everything we do.

And if you’ve signed up, each time you complete a survey you’ll be entered into a prize draw to win great prizes – what could be simpler?

Residents' Assemblies

Resident Assemblies are a great way to engage with our residents. Enabling us to find out more about our residents and them us.

In 2019 over 1000 residents joined us at the Dinosaur Park for fun day out and to find out more about the services we offer. 

Unfortunatly due to the Coronavirus pandemic we were unable to hold an assembly in 2020.

Community Fund

We recognise our role as a major landlord within the community and have set up a grant fund to support activities that have a positive impact on residents within our area of operation.

The latest round of funding has now closed and we will be updating this page soon with details of the groups that were successful.

Together with Tenants

We’re committed to strengthening the relationship we have with our residents. That’s why we’ve signed up to the National Housing Federation’s ‘Together with Tenants’ campaign.

Victory Housing Trust is proud to support Together with Tenants - a project organised by the National Housing Federation to strengthen the relationship between housing associations and their tenants and residents.

The Federation has been working with tenants, residents, tenant representative groups, our members and others to understand what practical change is needed to address this. To drive action, they’ve created a four-point plan for delivering change across the sector.


We are proud members of customer engagement experts TPAS who help us improve how we involve our residents and the wider community.
Membership means we have access to additional support and advice so by increasing our skills and knowledge we will be able to raise our engagement standards. This reinforces our commitment of giving you the opportunity to influence our work so that we can continually improve the services we offer.